Shipping Policy

Tracking Your Order

happy genie sends orders with either FedEx/DHL/UPS/TNT/Swiss Post/Asendia. All packages are insured and have a tracking number so the package can be traced.


Delivery Time

European orders: in-stock orders are processed within 5-7 business days


Orders outside the Switzerland & the EU: in-stock orders are processed within 10-15 business days

Products which are not in-stock but available for pre-order will be shipped within 3 month


Shipping Rates

All orders are subject to a EUR €20 Flat Rate

International orders are shipped DDU “Delivered Duties Unpaid” and International Customers will be responsible for the payment of any additional associated duties and taxes. happy genie has no control over these charges and cannot predict what the cost would be, as customs policies and import duties vary widely from country to country. Please contact your local customs office for current charges.


Shipping and Warranties

Invalid Shipping Address: We are unable to ship domestically and/or internationally to P.O./APO/FPO boxes.

Risk of Loss: All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, happy genie / Antanas AG. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when happy genie / Antanas AG. delivers these items to the carrier.